Last updated: December 8, 2024

All patients must accept and agree to our rescheduling policy. Failure to attend a scheduled appointment not only disrupts your treatment progress, but also limits another patient’s progress who may have been able to attend in your place. If you are unable to attend a scheduled appointment you MUST give us 24 hours notice – otherwise you will be charged the cost of the session. We appreciate your understanding of this.

Our goal is to help you resolve your injury, but guaranteeing 100% of your desired outcome would be unethical. We offer a 100% satisfaction* guarantee on all of our programs which means if you don’t feel satisfied with your services after 4 visits, you can discontinue the program and stop future payments. For membership programs, there is a minimum 3-month commitment, after which you may cancel anytime. All visits must be used within 12 months from the date of purchase. There are no refunds for unused and/or past services. 

*Satisfaction refers to the patient’s perception of the care received, including but not limited to: (1) the progress made toward the agreed-upon treatment goals, (2) the professionalism and communication demonstrated by our staff, and (3) the overall experience with our facility and services. If, after four visits, the patient feels that these expectations have not been met, they may discontinue the program without incurring future charges.